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Frequently Asked Questions

The space covering the fine details of integrations, implementations, modules, accessibility, functionality, and how RouteMagic differentiates from our competitors.

The space covering the fine details of integrations, implementations, modules, accessibility, functionality, and how RouteMagic differentiates from our competitors.

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What is RouteMagic?

 

RouteMagic is a digital software for B2B Distribution. It offers an office system alongside a mobile app, used by delivery drivers, digitising the entire order-to-cash cycle of distribution operations.

 

Key features include order management, route planning & optimisation, automated inventory and stock updates, driver tracking, e-signature proof of delivery, payment handling, product categorising and invoice generation & export. For the full spec of features, you can follow the button below.

What is an EPoD system?

 

EPoD stands for Electronic proof of delivery. Essentially, it is a mobile device that captures a customer’s signature and order details at the point of delivery.

How does RouteMagic differ from other delivery/order/EPoD Systems on the market?

 

There are various solutions on the market that provide the ability to capture electronic proof of deliveries, offer route optimisation technology, driver tracking or order processing functionality, amongst other offerings. What makes RouteMagic stand out is the ability to digitise your entire operation, quickly and easily. 

 

Ease of adoption and ease of use are both at the heart of our software. It is a complete solution, which allows distributors to control each process under one roof, without the need for various different systems working semi-independently.

 

The bottom line is that RouteMagic is an end-to-end, completely digital solution for all distribution processes.

How can it integrate with my sales ordering and accounting systems?

 

Yes, RouteMagic offers the ability to seamlessly integrate existing sales ordering and accounting systems. For further detail on the systems we integrate with, you can visit our integrations page here. 

How do I know it will be a good fit for my business?

 

RouteMagic’s flexibility has allowed us to offer our solutions to a range of sectors, industries, and business models. It offers customisations so our customers can fine-tune the way RouteMagic works, to suit their particular needs. You don’t have to take our word for it, take a look at our case studies section to see the range of customers that have digitised their operations with our solutions.

Do I need a hosting system to use RouteMagic?

 

RouteMagic is a cloud-based SaaS solution, meaning that all you need to use the system is a computer, an android mobile device. You don’t need hosting servers, and you can access your system from any device, at any time, with an internet connection. 

How long does it take to get up & running?

 

Depending on the size of your business and the amount of integration required, you can expect to have the RouteMagic System up and running from anywhere between 4 to 6 weeks.

What devices can my drivers use RouteMagic on?

 

Currently, RouteMagic runs on any Android Device, although we are in the process of having it functional on Apple devices too, so iPhones will soon be compatible with the system.

I only have 2 vans, will it work for smaller businesses like mine?

 

Our pricing model runs on a monthly subscription basis, so you pay monthly for the number of users you have. Say you currently have 1 office user and 2 drivers, but you are planning to scale in the next 12 months to 2 office users and 4 drivers, you simply pay the additional office and mobile license fee each month.

 

We have a range of customers, big and small, with a range of single van operations to 100+ fleets. RouteMagic is adaptable, affordable, and scalable for any sized distributor. 

Will my team have to change the way they work?

 

With over 50 customisable settings on a company, employee, and customer level, you can use our simple checklist system to ensure the software works exactly as you want it to.

 

From enforcing vehicle inspections, review of incoming delivery reports from driver to office, or customer-specific pricing on products or product groups, you can easily customise the system to meet your needs. 

What if I purchase a standard package, but would like to adopt a few additional modules from a different package, but not all of them?

 

RouteMagic works on a modular basis. The packages are built with the standard functionality that certain sized operations will usually require, however, additional modules can be added, so if a customer scales and decides they want to adopt route optimisation functionality, they can simply purchase this additional module, and not change their package.

 

For more on the specific features included in our packages, you can visit our pricing page here. 

Some of my customers need paper copies of delivery reports for their own systems, how will that work if we use a completely digital system?

 

Although RouteMagic offers the ability to completely digitise your operation, we understand that this is not convenient or viable for some of our customers, and their customers.

 

We offer Bluetooth printers which connect to your drivers’ devices, allowing them to print off delivery records for either you or your customers, to not disrupt the way you want to work.

Still searching for answers?

If you haven’t found the answers you were looking for, please drop us an email and one of our team will be happy to help answer your questions.